SupportCandy Reports
SupportCandy Reports is a WordPress Plugin being distributed by Supportcandy.
Statistics and reports are an integral part of any business. It gives you a quick overview of how your business is performing on a timeline.
This addon includes below reports:
The dashboard provides a quick overview of reports for a time period set in the settings. You do not want to show all the reports to the dashboard. You can set which reports should be there in the reports settings.
As the name suggests, it shows reports about the number of tickers arrived for the given duration.
First response time means the time taken by an agent to respond to a ticket for the first time after its arrival. This is an important report for you to understand how your agents are performing and how much average time customers getting the first response from your end.
Categories or any custom field which has options will have separate report section. These reports are shown in horizontal bars so that it gets fit to whichever screen you are seeing it.
This report belongs to another addon – Satisfaction Survey. As you can see in the above screen-shot, it gives a good overview of customer satisfaction about the support they receive from you.
It gives a report about the number of tickets that have gon out of SLA for a given time period (Line chart as ticket statistics).
This gives you the customer list ordered by the maximum number of tickets they have created.
Apart from this, this addon also provides a print option for all reports. Currently, it does not have any reports for individual agent performance but we are actively working on it and will try to make it available as soon as possible.
If you have any questions regarding this, please feel free to create ticket on support page.
Changelog
SupportCandy Reports
(28/10/2020)
Fix: Naming convention improveDownload Now SupportCandy Reports for $4.98. You’ll receive the exact .zip file you would download from the original author. save up-to 95%.
You must log in to submit a review.
SupportCandy Reports is a WordPress Plugin being distributed by Supportcandy.
Statistics and reports are an integral part of any business. It gives you a quick overview of how your business is performing on a timeline.
This addon includes below reports:
The dashboard provides a quick overview of reports for a time period set in the settings. You do not want to show all the reports to the dashboard. You can set which reports should be there in the reports settings.
As the name suggests, it shows reports about the number of tickers arrived for the given duration.
First response time means the time taken by an agent to respond to a ticket for the first time after its arrival. This is an important report for you to understand how your agents are performing and how much average time customers getting the first response from your end.
Categories or any custom field which has options will have separate report section. These reports are shown in horizontal bars so that it gets fit to whichever screen you are seeing it.
This report belongs to another addon – Satisfaction Survey. As you can see in the above screen-shot, it gives a good overview of customer satisfaction about the support they receive from you.
It gives a report about the number of tickets that have gon out of SLA for a given time period (Line chart as ticket statistics).
This gives you the customer list ordered by the maximum number of tickets they have created.
Apart from this, this addon also provides a print option for all reports. Currently, it does not have any reports for individual agent performance but we are actively working on it and will try to make it available as soon as possible.
If you have any questions regarding this, please feel free to create ticket on support page.
Changelog
SupportCandy Reports
(28/10/2020)
Fix: Naming convention improveDownload Now SupportCandy Reports for $4.98. You’ll receive the exact .zip file you would download from the original author. save up-to 95%.
You must log in to submit a review.
All WordPress and Joomla items such as plugins and themes are licensed under the General Public Licence (GPL). This means that once we have purchased the item we are free to redistribute it if we choose to do so.
Your membership or individual purchase(s) to our site goes towards maintaining and buying the subscriptions to 3rd party theme and plugin authors. This form of crowd funding helps keep prices low and we can then pass this benefit on to you. Our 'about us' page explains things in more detail.
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You can also see our regular updates by visiting our changelog.
